Frequently Asked Questions
Everything you need to know about your journey to silky smooth skin and hair.
What materials are used in TheSilkyWay products?
We exclusively use 100% Grade 6A Mulberry silk with a 22-momme thickness to ensure the highest quality, durability, and a luxurious feel for your skin and hair.
How should I wash my silk pillowcases and accessories?
To maintain the integrity of the silk, we recommend hand washing in cold water with a pH-neutral liquid detergent. If using a machine, select the delicate cycle and use a mesh laundry bag.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return unused items in their original packaging for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your dyes safe for sensitive skin?
Absolutely. All of our products are made using non-toxic, eco-friendly dyes that are OEKO-TEK certified, making them safe for even the most sensitive skin types.